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FAQ

Shipping Information

  • How does your shipping work?
    • Shipping costs vary depending on your location and shipping options. We ship orders overseas by mail service.
  • Why do I have to pay an extra fee to my shipping service company?
      •  After successfully processing your order, we send it to the shipping company and it is fully handled by them.

      •  Upon arrival to your country, it will be handled by your country's postal service. We kindly ask you to contact your local postal service company when it arrives to your country.

      •  Depending on each shipping company's policy or international customs procedure, you might be charged an extra fee for the final delivery or the import tax, probably due to your shipping address and country of final delivery. In this case, please kindly pay them the required fee to receive your order.
      • Shipping Times
        • The shipping time will depend on your precise location. It usually takes 3-5 business days after processing which is an additional when shipping in the U.S.A.  but please do allow for processing
        • It usually takes 5-12 business days when shipping to Canada and when shipping worldwide 5-20 days after processing.
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